FAQs


Frequently Asked Questions:

 

When will I be charged?

Immediately following your purchase. 

 

What if the outfit doesn't fit?

We will work with all customers on custom consultations but suggest local tailoring to ensure a perfect fit.

  

Can I iron the rental items?

Since all of the fabrics are VERY fragile, please only steam garments as needed.

  

Can I cancel my order?

If you cancel fourteen days or more in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.

If you cancel the order less than fifteen days before your delivery date, you will receive a refund of 80% of your payment.  The credit card used for the order will be charged.

  

Can I track my package?

Yes! Rani Runway will provide you the tracking information for both routes of the delivery.

 

How can I contact you?

You can contact us at admin@ranirunway.com or Call (314) 343-6735 and we’ll get back to you ASAP.