Frequently Asked Questions:
When will I be charged?
Immediately following your purchase.
What if the outfit doesn't fit?
We will work with all customers on custom consultations but suggest local tailoring to ensure a perfect fit.
Can I iron the rental items?
Since all of the fabrics are VERY fragile, please only steam garments as needed.
Can I cancel my order?
If you cancel fourteen days or more in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order.
If you cancel the order less than fifteen days before your delivery date, you will receive a refund of 80% of your payment. The credit card used for the order will be charged.
Can I track my package?
Yes! Rani Runway will provide you the tracking information for both routes of the delivery.
How can I contact you?
You can contact us at firstname.lastname@example.org or Call (314) 343-6735 and we’ll get back to you ASAP.